CSA Service Agreement

We hope you enjoy participating as a member in our CSA! It'll be great to have you on board with us this season and we hope you enjoy the local food that your local farmers and food producers have to offer.

The below terms of service explain what it means to take part in our CSA and how we wish to serve you as a member of our food community. Our CSA members make what we do possible as small-scale regenerative farmers on PEI.

The following document is the agreement form for Community Supported Agriculture programs with Maple Bloom Farm / Eat Local PEI. By submitting your order, you agree to the following terms of service.

- Contents -

Contact Information
Section 1 | Our CSA Veggie Box Service 
Section 2 | Our Shared Commitments
Section 3 | Our Policies
Section 4 | Receiving Your Orders 
Section 5 | Communication
Member Statement of Agreement
Appendices | Additional Information
     A. Growing Practices
     B. Food Safety
     C. Visitor & Volunteer Information | Guidelines & Rules to Understand before Coming to Our Farm

 

Maple Bloom - Farm Contact Information:

Jordan MacPhee

Maple Bloom Farm

Email (preferred method of contact): jordan@maplebloomfarm.ca

12 Watts Road, Grand Tracadie, PE

Mailing: 490 Queen Street, Apt. 201, Charlottetown, PE, C1A8R9

Website: maplebloomfarm.ca

Phone: 902-940-3598

Your Contact Information | Please provide the following information via email, by printing this document and handing it to us in physical form, or when submitting your order online:

  • Name(s):
  • Mailing Address (inc. unit number, etc. if applicable):
  • Town:
  • Postal Code:
  • Cell Phone (preferred):
  • Home Phone:
  • Email Address: 

- Section 1 | Our CSA – Community Supported Agriculture -

The Basics of Our Veggie Box CSA Program

  • Our CSA normally runs for 20 weeks. Precise number of weeks and months of service may vary from year to year according to product availability or growing conditions.

  • You are normally able to customize your orders each week. In some circumstances, we may provide pre-selected orders of vegetables that we choose on your behalf.

  • We offer multiple food distribution options between home deliveries and pickups. Specific service days change on occasion. You can change your location and pickup day from week to week as needed to suit your schedule or convenience (see Section 3 for details).

  • Each week, you will receive “food shares” (i.e. food boxes) according to what you order. Due to seasonal harvest availability, selection at the beginning and end of the season will be smaller, and shares at the height of the season will be larger, tending to average out by the end of the year.

  • For pickup location customers, the earlier you arrive to pick up your share, the greater the variety you will likely have to choose from.

- Section 2 | Shared Commitments: Ours & Yours -

By selling memberships in advance of the growing season, our CSA helps provide our farm with a steady market for their produce and reduces the burden of upfront costs so we can simply focus on growing great food for you. Your membership provides us with money to pay for seeds, equipment, labour, and other expenses before the harvest season begins.

A. Our Commitment to You - Sharing the Bounty

We are committed to providing you with friendly, courteous, and prompt customer service in the distribution of local food and produce that you order from our food distribution service.

Your membership provides us with money to pay for seeds, equipment, labour, and other expenses before the harvest season begins, and we greatly appreciate your commitment and wish to repay that commitment with a generous and bountiful share of food on a weekly basis for you and your family.

B. Your Commitment to Us - Sharing in the Risk of Crop Failure

We promise to do our best to provide you with a bountiful share of produce each week. Due to the nature of farming, however, harvest availability may fluctuate from week to week due to inclement weather, insects, disease, or other production factors despite our best efforts.

 

 

Your CSA membership fees help us ensure the financial sustainability of our farm in the event of crop failure.

 

 

In the unlikely event of a crop failure, our procedure is as follows:

  • If only a small portion of crops fail, we will compensate by filling our online menu / your share with other foods that are available at that time.

  • If a large portion of crops fail, product delivery may have to be reduced accordingly. We may purchase more produce from partner farms to the extent that we are able to. We do not issue refunds beyond the date of advertised 'no-risk' or 'money-back' guarantees. After this point, we do not issue refunds for any reason, including crop failures or product unavailability that result in an inability for us to fulfill orders.
This is one way that makes sure CSAs are truly Community Supported Agriculture. By sharing in the risk of farming together, we are entering into a relationship that helps our farm and our partner farms stay on the land and continue farming for the long haul even through bad seasons.

Each week, we will attempt to provide you with food according to the order you submit to us each week (ex. specific produce and food products, or to have your food selected by us). However, weather, pests, and many other factors beyond our control as farmers play a role in the availability of produce. Therefore, our 'menu', 'crop list', 'offer sheet', 'harvest calendar' or the like is not a guarantee, but rather a plan of what we hope to have available for you as our customer.

 

- Section 3 | Our Policies -

We hope you have the most enjoyable experience possible as our customer. The following policies exist in the event that we or a customer wants to make changes to membership status for whatever reason:

    • 30-Day No-Risk Guarantee: If you decide that our CSA is not for you within 30 days of our service beginning, then at your request, we will refund the full value of unused CSA credits to you. After 30 days, we have a no-refund policy.

    • Unused Credits: It is CSA members' responsibility to use their CSA credits by the end of the advertised season (normally 20 weeks after the beginning of the season). If a member has any remaining CSA credits at the end of the year, they are forfeited and are non-refundable. They will not be used for future CSA seasons, with exceptions at our discretion. 

    • Reduce Share Size: If you find you are receiving more vegetables faster than you can use them and would simply like to switch to a smaller share size, we will happily do this and refund the remainder. This option to reduce your share size is limited to the first 30 days of service. 

    • Cancellation Policy: If you decide to cancel your membership, a $50 fee will be charged for administration fees.

    • Suspension Policy: In the event that a member fails to pay for their shares according to the agreed upon schedule, we will suspend membership until payment is made.

    • Termination Policy: We will not tolerate violence, verbal abuse, emotional abuse, or threats of violence, toward us, our workers, or any of our members. If this policy is violated, we reserve the right to terminate memberships without warning or refund.

 

- Section 4 | Receiving Your Orders -

It is the CSA member's responsibility to remember to pick up your shares or receive your deliveries. As a courtesy, we may send you delivery/pickup reminders each week.

- The following applies to all customers:

  • Change requests for time and/or location:

    • If you would like to make pickup/delivery changes in any given week, please provide at least 48 hours’ notice so that we have time to adjust our harvest needs and delivery schedule.

  • Vacation or other absence:

    • If you are unexpectedly going away or will be otherwise unavailable to receive your order, please provide at least 48 hours’ notice. You may

      • a) pick up your order when you return,

      • b) have a friend receive your order, or

      • c) donate your order to charity.

      • Let us know your choice when you contact us.

  • If you do not provide at least 48 hours’ notice, you may have to forfeit your order for that week and will still be charged for the value of that order. We will provide an alternative pickup arrangement when feasible.

  • In the event of last-minute change of circumstances, please call us at 902-940-3598 so we can make alternative arrangements with you, especially for delivery orders.

- Pickup customers:

  • You are responsible for picking up your shares each week at the agreed location and time. If you don’t, you may forfeit the box for that week and will still be charged for the order.

  • If we have a feasible alternative pickup arrangement, we may offer that as a secondary location and pickup time.

- Home delivery customers:

  • You are responsible for receiving your delivery orders each week during the agreed upon time.

  • At times when the weather permits, if believe you may not be home, you can leave a cooler outside your door for us to leave your order in. This option is available for homes only, not offices, apartment buildings, or other shared spaces where tampering or theft are a high risk.

  • We do not recommend leaving food unattended for longer than an hour, especially dairy, meat, and other more perishable products. By leaving a cooler or bin out for us, you accept all risk for spoiled, stolen, or tampered food and we will not provide a refund for unattended products that have been damaged.

  • When the weather does not permit (high heat or extremely low temperatures where coolers will not provide sufficient protection), you must be home to receive a delivery. If you do not answer the door, we may call the phone number provided with the order. If there is no answer, you forfeit your share for that week and still be charged.

  • If we have a feasible alternative pickup arrangement, we may offer that as a secondary location and pickup time.

- Other pickup or delivery arrangements may be considered on a case-by-case basis, especially for reasons of sickness, handicap, or other disability. Please contact us if you have a special case for us to consider and we will do our best to accommodate you.

     

    - Section 5 | How We Communicate -

    • Please read the emails you receive from us or respond when necessary.
      • Our communications will often contain important information related to our service to you. It is very important that you do not unsubscribe.
      • Periodically, we may email about the crops available that week or month, recipe ideas, and/or farm-related news.
    • Our preferred method of communication is email: jordan@maplebloomfarm.ca.
      • We will do our best to respond as soon as possible, but please understand that we spend most of our time during the growing season in the field away from our computers.
    • In the event of a last-minute emergency or other circumstance that will prevent our pickup/delivery obligations to you, we will attempt if possible to reach you by your preferred short notice contact method (see Contact Information, p. 1). At the very least, we will email in most situations if there is a sudden service interruption or emergency.

    - Member Statement of Agreement –

    The above terms and conditions are in place to set a baseline standard for our business practices. 

    The terms and conditions contained in this document, including the Appendices below, are in place in order to set a baseline standard for our business practices, establish communication methods, and clarify our mutual roles and responsibilities between our farm and customer(s), visitors, volunteers, employees, and any other person or entity who interacts with our farm.

    By expressing your agreement with this form by either submitting your order on any of our websites, agreeing electronically such as by email, in writing, or in any other format, you agree to all of the above terms and conditions, and to pay the membership fee for the share you have signed up for.

    Maple Bloom Farm reserves the right to change portions of this agreement whenever it is deemed necessary.  

    *****

    Thank you for joining our CSA. It'll be great to have you on board with us this growing season and we hope you enjoy the local food that your local farmers and food producers have to offer.

    Sincerely,
    Jordan MacPhee
    Maple Bloom Farm / Eat Local PEI

    - Appendices | Additional Information -

    A. Growing Practices

    Growing healthy food in harmony with the environment is our top priority. All of our soil-grown produce is grown without the use of synthetic pesticides, herbicides, and fertilizers. For more information about our growing methods, please ask. We would be happy to tell you more. We believe the more our members know about the way their food is grown, the more informed choices we can make as growers and customers.

     B. Food Safety

    We take the safety of your food seriously. We ensure our hands are clean when harvesting, washing, bagging, and otherwise handling produce. Whenever possible, we wash or rinse vegetables that require pre-washing before being placed in our shares or being taken to market.

    We do not guarantee the absence of any allergens in our produce. However, we do our best to keep different crops stored in separate bins to help prevent cross-contamination. For your added safety, we recommend always washing produce before eating.

    For your added safety, we recommend always washing produce before eating. 

     

    C. Visitor & Volunteer Information | Guidelines & Rules to Understand before Coming to Our Farm

    We open our farm to the public at special events to provide opportunities to volunteer and help in our work, or tour our farm and enjoy a rural farm setting with your friends and family. In general, impromptu and unannounced visitors are discouraged as they can interrupt our workflow and our ability to conduct our business.

    All visitors and volunteers must understand that we must protect our farm from all risks and liabilities associated with allowing visitors and volunteers on our farm.

    By stepping foot on any of our farm properties, you are accepting the associated risks and are agreeing to the following rules when considering visiting or volunteering on our farm:

    • Call or email in advance to arrange a suitable time before attempting to visit or volunteer on our farm.

    • Do not arrive unannounced at our farm, we are usually busy working and unable to entertain unexpected visitors; you will likely be unable to stay without requesting permission to visit.

    • Do not bring animals to the farm. Animals can cause damage to crops and can introduce food safety risks into our growing process. The safety of our food for our staff and customers is our highest priority.

    • Park in designated areas. Never drive on bare soil at any time.

    • Understand that, for liability reasons, the property owner(s) assume no responsibility for any harm that may come to you, your children, or your property while visiting the farm.
    • Understand that a farm can be a dangerous place with dangerous machinery and sharp tools.

    • Children must be supervised at all times by their parents or guardians. We are not responsible for any harm that may come to unsupervised children on our property.
    • If you, your children, or anyone else in your company or care, damage farm property, either intentionally or unintentionally, while visiting or volunteering on our farm, you accept the responsibility of compensating us for the full market retail value of the damaged property. 
    • If you bring anyone with you to the farm, it is your responsibility to inform them of this information, as all of these rules apply to them as well.
    • You may be asked to sign a document upon arrival at our farm. Written signature or any other form of recorded understanding of this document is not a prerequisite for being responsible for adhering to the rules contained in this document.

    • These guidelines, rules, and policies are always readily available upon request via email, phone, or text.
    • By entering into this agreement with our farm, entering our farm property, or engaging with ourselves or our farm in any way whatsoever, you accept the terms and conditions contained in this document.

     

    If you have any questions or comments about our farm or service, please email us and we will be happy to help.

    Jordan MacPhee

    Maple Bloom Farm

    jordan@maplebloomfarm.ca